CASE STUDY

The Zoological Society of East Anglia (ZSEA)

We supported this conservation charity to rapidly increase income, community awareness and brand protection for its two locations, Africa Alive and Banham Zoo, in the wake of the pandemic.

Client

The Zoological Society of East Anglia (ZSEA)

The Situation

The Zoological Society of East Anglia (ZSEA) is the conservation education charity which runs Banham Zoo in Norfolk and Africa Alive in Suffolk. It inspires communities to connect with nature and educate on the importance of protecting the future of our planet. 

The impact of the first national lockdown during the Covid-19 pandemic was devastating for the charity. By the time PLMR Genesis was appointed in May 2020, ZSEA had lost more than £1.5 million of income. To ensure the survival of the much-loved zoos and a sustainable future for ZSEA, the charity underwent a major restructure and redundancy programme. To survive the closure period and rebuild, the charity needed income quickly, so a fundraising campaign was launched seeking the support of local communities. 

What we did

The ‘Wild About Survival’ appeal was created to engage the community’s help. Clear messaging was developed to position the financial crisis and the changes which needed to be made, whilst protecting and managing the charity’s brand reputation during the major restructure. The PLMR Genesis team acted quickly and responsively to ensure a) accurate/timely information was given on business changes, b) vital funds were raised and c) the government were lobbied for life-line support. 

 

Eye-catching creatives, which featured an endangered Amur Tiger, were used in a targeted Meta (Facebook and Instagram) advertising campaign to encourage the public to donate. The campaign used advanced location targeting to boost both brand awareness and donations. Throughout the campaign, we implemented a diverse range of campaign optimisations to audiences, ad placements, creatives, and ad copy. 

 

Once the zoos could reopen safely after the pandemic, we developed a wellbeing campaign to bring to life ZSEA’s strategic aim of connecting people with nature for wellbeing. The premise of the campaign was that a zoo visit, or activity such as volunteering or fundraising for ZSEA, boosted physical and mental wellbeing. 

The Result

As a result of these campaigns, more than £63,000 was raised for the charity, social media channels received 12,602 new followers in 12 months and we secured more than 170 pieces of media coverage including features in The Daily Mail and The Telegraph. 

 

The digital advertising campaign generated 42,150 clicks through to ZSEA’s website, 4,225 purchases and a return of just under £75k worth of revenue for a media spend of around £12k – resulting in 515% ROI over a five-month period, delivering a conversion rate of 10%. 

 

Add PLMR to your contacts

PLMR’s crisis communications experience is second to none, and includes pre-emptive and reactive work across traditional and social media channels. We work with a range of organisations to offer critical communication support when they are faced with difficult and challenging scenarios.