Crisis Communications for Charities

We know that it takes decades to create your reputation and that maintaining the public’s confidence is vitally important to the success of any charity.

On call 24/7, we can rapidly help redefine the media narrative; maintain relationships with the people you support and make sure regulators and donors hear the reassuring messages they need to continue placing their trust in you.

Routinely recognised by the communications industry for the strength of our reputation management service, we’re with you every step of the way. Our services include:

  • Completing an in-depth reputation management audit and risk assessment, ensuring you understand your communications risks and can prepare appropriately.
  • For known issues – we will plan and execute an holistic response covering media and stakeholder engagement that proactively takes control of the narrative and shapes your route forward.
  • For moments when the media catch you unprepared – we can quickly take control of the situation managing the communication response at speed so you can focus on the operational considerations.
  • Attendance at Court hearings or inquests, working closely with legal counsel to manage the public reporting and the aftermath of the hearing.


No matter what the situation facing your organisation is, our team of experts will advise on all aspects of your communications, recognising that the media is only one element of a crisis scenario. Our full service response spans stakeholder, staff and donor engagement, social media management, and engaging with influencers and politicians.

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Crisis Comms


Our work in this specialism

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PLMR’s crisis communications experience is second to none, and includes pre-emptive and reactive work across traditional and social media channels. We work with a range of organisations to offer critical communication support when they are faced with difficult and challenging scenarios.