PLMR, Browne Jacobson legal & HR for education and the Confederation of School Trusts are bringing together specialists in education law, school governance, data protection and communications to tackle the root causes of complaint escalation and give leaders a clearer path forward for the year ahead.

You will explore:

• How to build a culture that prevents complaints from escalating in the first place.
• How to identify what a complainant is actually seeking – and why that determines how you respond.
• How to handle AI-generated complaints lawfully and without disproportionate burden on your staff. The session is case-study-focused and designed to leave school and trust leaders with practical steps they can act on immediately.

Speakers include:

• Tiffany Beck OBE, Head of Education, PLMR
• Victoria Hatton, Partner, Browne Jacobson
• Claire Archibald, Legal Director, Browne Jacobson
• Samira Sadeghi, Director of Trust Governance, Confederation of School Trusts